Outage in HubSpot

Clicking Show conversation in Helpdesk WhatsApp thread links to blank helpdesk thread

Resolved Minor

February 05, 2026 - Started 1 day ago - Lasted about 5 hours
Official incident page

Incident Report

We are investigating the issue causing Help desk WhatsApp threads to redirect to a blank Help desk thread when clicking "Show conversation" for some customers. We will provide an update when we have more information. The information on this page reflects our understanding of the incident and impact at the time of the update.

Components affected

HubSpot Chat & Automation

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Latest Updates ( sorted recent to last )

RESOLVED about 22 hours ago - at 02/05/2026 09:41PM

Help desk WhatsApp thread links are now fully accessible. We've identified and addressed the root cause of the issue. The incident has been fully resolved and Help desk WhatsApp thread links should be working properly. No data was lost.

MONITORING about 22 hours ago - at 02/05/2026 09:15PM

We've addressed the issue that caused Help desk WhatsApp thread links to be broken since 2:53 PM EST (UTC -05:00) on Feb 4, 2026. We're monitoring performance closely to ensure the tools recover properly. We will be back with an update within an hour.

IDENTIFIED about 23 hours ago - at 02/05/2026 08:08PM

We have identified the issue causing Help desk WhatsApp thread links to redirect to a blank help desk thread when clicking "Show conversation". We are working on a fix. We will provide an update when we have more information. We will be back with an update within an hour.

INVESTIGATING 1 day ago - at 02/05/2026 04:22PM

We are investigating the issue causing Help desk WhatsApp threads to redirect to a blank Help desk thread when clicking "Show conversation" for some customers. We will provide an update when we have more information.

The information on this page reflects our understanding of the incident and impact at the time of the update.

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