Outage in HubSpot
HelpDesk not available for the customers and the Support team
Resolved MinorIncident Report
Summary AI Generated
HubSpot's HelpDesk service experienced a 49-minute outage affecting CRM, Service Tools, and Chat & Automation components for North American customers, with users reporting dashboard functionality issues. The incident was caused by server resource exhaustion, which HubSpot resolved by reverting a recent change. Service was fully restored with no data loss after the root cause was identified and addressed.
We estimate that we will restore service in the next several hours.
We are mitigating impact from a server impairment which we believe is caused by resource exhaustion. We are reverting the change.
We will be back with an update within 1 hour.
The information on this page reflects our understanding of the incident and impact at the time of the update.
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Latest Updates ( sorted recent to last )
RESOLVED
about 3 hours ago - at 03/05/2026 12:26PM
The affected areas of HubSpot are now fully accessible. We've identified and addressed the root cause of the issue. The incident has been fully resolved and The affected areas of HubSpot should be working properly. No data was lost.
MONITORING
about 3 hours ago - at 03/05/2026 12:12PM
We've addressed the issue that caused multiple areas in HubSpot to be unavailable since 6:00 AM EST (UTC -05:00) on Mar 5, 2026. We're monitoring performance closely to ensure the tools recover properly. Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes.
IDENTIFIED
about 4 hours ago - at 03/05/2026 11:57AM
We've identified the issue that's caused multiple areas in HubSpot to be unavailable since 6:00 AM EST (UTC -05:00) on Mar 5, 2026. We're addressing the cause of this issue and will update this page when we have more information. Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes.
IDENTIFIED
about 4 hours ago - at 03/05/2026 11:53AM
We've identified the issue that's caused multiple areas in HubSpot to be unavailable since 6:15 AM EST (UTC -05:00) on Mar 5, 2026. We're addressing the cause of this issue and will update this page when we have more information. Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes.
IDENTIFIED
about 4 hours ago - at 03/05/2026 11:39AM
We estimate that we will restore service in the next several hours.
We are mitigating impact from a server impairment which we believe is caused by resource exhaustion. We are reverting the change.
We will be back with an update within 1 hour.
The information on this page reflects our understanding of the incident and impact at the time of the update.
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