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Outage in HubSpot

HubSpot may be unavailable for some users

Resolved Minor
May 12, 2026 - Started about 2 hours ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

HubSpot experienced a service outage lasting approximately 1.1 hours due to a database impairment, affecting some customers across all regions who were unable to access the platform. All HubSpot tools were impacted during the incident, which occurred between 02:47 PM and 03:15 PM UTC+1. The service was fully restored once the database issue was resolved.

We're investigating reports that HubSpot may be unavailable for some users. We'll update this page when we have more information.

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RESOLVED about 1 hour ago - at 05/12/2026 02:55PM

Between 02:47 PM (UTC +01:00) and 03:15 PM (UTC +01:00), some customers in all affected regions experienced issues with all impaired tools. This was caused by a database impairment. As of 03:15 PM (UTC +01:00), our all impaired tools are working properly and the incident has been fully resolved.

HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability.

The information on this page reflects our understanding of the incident and impact at the time of the update.

INVESTIGATING about 2 hours ago - at 05/12/2026 01:57PM

We're investigating reports that HubSpot may be unavailable for some users. We'll update this page when we have more information.

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