Outage in HubSpot
Meta service integrations including WhatsApp, Facebook, Instagram and Ads are unavailable for most customers
Resolved MinorIncident Report
Summary AI Generated
HubSpot's Meta service integrations including WhatsApp, Facebook, Instagram and Ads were unavailable for all customers for 4.1 hours due to disruptions to Meta's services. The incident affected Marketing Tools, Chat & Automation, and Integrations components, preventing customers from sending WhatsApp messages and using other Meta-based integrations. The issue was resolved once Meta's services recovered, with all integrations returning to normal functionality.
We are investigating an issue impacting sending WhatsApp messages through HubSpot’s integrations. We will provide an update when we have more information.
The information on this page reflects our understanding of the incident and impact at the time of the update.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 06/12/2026 06:36PM
Between 04:05 PM (UTC +02:00) and 08:35 PM (UTC +02:00), all customers in all affected regions experienced issues with Meta service integrations including WhatsApp, Facebook, Instagram and Ads. This was caused by disruptions to Meta services. As of 08:35 PM (UTC +02:00), our Meta service integrations including WhatsApp, Facebook, Instagram and Ads are working properly and the incident has been fully resolved.
HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability.
The information on this page reflects our understanding of the incident and impact at the time of the update.
MONITORING
1 day ago - at 06/12/2026 05:49PM
Most Meta service integrations, including WhatsApp, Facebook, Instagram, and Ads, have recovered. The disruption started at 4:05 PM UTC+02:00 due to issues with Meta services. But, connecting a new phone number to HubSpot and some Coexistence messages are still disrupted. We are monitoring Meta's recovery for these remaining issues. You can follow the issue here: https://metastatus.com/
We will be back with an update within 1 hour.
The information on this page reflects our understanding of the incident and impact at the time of the update.
MONITORING
1 day ago - at 06/12/2026 05:20PM
We are monitoring recovery of service integrations, including WhatsApp, Facebook, Instagram, and Ads, after disruptions to Meta services caused impairment since 4:05 PM UTC+02:00. Meta services appear to be recovering, and we are verifying that all integrations are functioning normally. You can follow the issue here: https://metastatus.com/
We will be back with an update within 1 hour.
The information on this page reflects our understanding of the incident and impact at the time of the update.
IDENTIFIED
1 day ago - at 06/12/2026 04:19PM
We have identified the cause of impaired service integrations, including WhatsApp, Facebook, Instagram, and Ads, since 4:05 PM UTC+02:00 due to disruptions to Meta services. We are monitoring Meta's recovery closely and will confirm once all integrations are functioning normally. You can follow the issue here: https://metastatus.com/
We will be back with an update within 2 hours.
The information on this page reflects our understanding of the incident and impact at the time of the update.
IDENTIFIED
1 day ago - at 06/12/2026 03:19PM
We have identified the cause of impaired service integrations, including WhatsApp, Facebook, Instagram, and Ads, since 4:05 PM UTC+02:00 due to disruptions to Meta services. We are monitoring Meta's recovery closely and will confirm once all integrations are functioning normally. You can follow the issue here: https://metastatus.com/
We will be back with an update within 1 hour.
The information on this page reflects our understanding of the incident and impact at the time of the update.
INVESTIGATING
1 day ago - at 06/12/2026 02:50PM
Meta service integrations including WhatsApp, Facebook, Instagram and Ads have been impaired since 04:05 PM (UTC +02:00). We are investigating the cause and will update this page when we have more information. We will be back with an update within 1h.
The information on this page reflects our understanding of the incident and impact at the time of the update.
INVESTIGATING
1 day ago - at 06/12/2026 02:44PM
Meta service integrations including WhatsApp, Facebook, Instagram and Ads have been impaired since 04:05 PM (UTC +02:00). We are investigating the cause and will update this page when we have more information. We will be back with an update within 1h.
The information on this page reflects our understanding of the incident and impact at the time of the update.
INVESTIGATING
1 day ago - at 06/12/2026 02:32PM
We are investigating an issue impacting sending WhatsApp messages through HubSpot’s integrations. We will provide an update when we have more information.
The information on this page reflects our understanding of the incident and impact at the time of the update.
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