Outage in HubSpot
Event ingestion and retrieval delays for some North America customers
Resolved MinorIncident Report
Summary AI Generated
From 7:41 AM to 12:37 PM PDT on July 28, 2026 (~5 hours), some HubSpot customers in North America experienced event ingestion and retrieval delays caused by a database infrastructure issue that increased read and write latency. Segments, Workflows, Timeline Events, and Report processing were all affected. The issue was fully resolved by 12:37 PM PDT once the underlying database problem was addressed and all queued events were processed.
We’ve addressed the issue that caused event ingestion and retrieval delays for some customers in North America since 7:41 AM PDT (UTC -07:00). Real-time processing has resumed, and all queued events are now persisted and published. Some downstream tools, including Automation/Workflow, may take a little more time to fully reflect the recovered state. We’re continuing to monitor stability closely.
The information on this page reflects our understanding of the incident and impact at the time of the update.
Components affected
HubSpot Chat & AutomationTrusted by 1,000+ teams
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RESOLVED
3 days ago - at 07/28/2026 07:40PM
Between 07:41 AM PDT (UTC -07:00) and 12:37 PM PDT (UTC -07:00), some customers in North America experienced event ingestion and retrieval delays affecting Segments, Workflows, Timeline Events, and Report processing. This was caused by an underlying database infrastructure issue that increased read and write latency. As of 12:37 PM PDT (UTC -07:00), our affected tools are working properly and the incident has been fully resolved.
HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability.
MONITORING
3 days ago - at 07/28/2026 05:41PM
We’ve addressed the issue that caused event ingestion and retrieval delays for some customers in North America since 7:41 AM PDT (UTC -07:00). Real-time processing has resumed, and all queued events are now persisted and published. Some downstream tools, including Automation/Workflow, may take a little more time to fully reflect the recovered state. We’re continuing to monitor stability closely.
The information on this page reflects our understanding of the incident and impact at the time of the update.
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