HubSpot's CRM Record page was inaccessible to many customers across all affected regions for approximately 9 minutes (3:16–3:25 PM EDT) due to a server impairment triggered by a configuration update. The issue was resolved by 3:25 PM EDT, with CRM Record pages returning to normal operation.
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Between 03:16 PM EDT (UTC -04:00) and 03:25 PM EDT (UTC -04:00), many customers in all affected regions experienced issues accessing the CRM Record page. This was caused by a server impairment from a configuration update. As of 03:25 PM EDT (UTC -04:00), our CRM Record page are working properly and the incident has been fully resolved.
HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability.
The information on this page reflects our understanding of the incident and impact at the time of the update.
We are investigating an issue impacting some HubSpot tools. We will provide an update when we have more information.
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