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Outage in HubSpot

The Salesforce integration is unavailable for some customers

Resolved Minor
September 24, 2026 - Started about 9 hours ago - Lasted about 7 hours
Official incident page

Incident Report

Summary AI Generated

HubSpot's Salesforce integration was disrupted for approximately 7.3 hours on September 24, 2026, affecting customers across North America, Europe, and Asia Pacific who found their integration unexpectedly disconnected and unavailable in the App Marketplace. The incident was caused by a bad system configuration change. Full functionality was restored by 5:21 PM EDT.

We have identified an issue with our Salesforce integration. Some customers may find that their integration has been unexpectedly disconnected and is temporarily unavailable in the App Marketplace. We're actively investigating the cause and working to restore full functionality.
Components affected
HubSpot Integrations

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Latest Updates ( sorted recent to last )
RESOLVED about 1 hour ago - at 09/24/2026 09:26PM

Between 09:26 AM EDT (UTC -04:00) and 05:21 PM EDT, some customers in North America, Europe, the Asian Pacific experienced issues with our Salesforce integration. This was caused by a bad system configuration change. As of 05:21 PM EDT, our systems are working properly and the incident has been fully resolved.

HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability.

The information on this page reflects our understanding of the incident and impact at the time of the update.

IDENTIFIED about 3 hours ago - at 09/24/2026 08:07PM

We have identified the issue with our Salesforce integration. We continue working to restore full functionality.

We will be back with an update within an hour.

The information on this page reflects our understanding of the incident and impact at the time of the update.

IDENTIFIED about 6 hours ago - at 09/24/2026 05:05PM

We have identified the issue with our Salesforce integration. We are continuing to work on restoring full functionality.

IDENTIFIED about 7 hours ago - at 09/24/2026 03:46PM

We have identified the issue with our Salesforce integration. We are continuing to work on addressing the cause and restore full functionality.

We will be back with an update within 30 minutes.

IDENTIFIED about 8 hours ago - at 09/24/2026 03:05PM

We have identified the issue with our Salesforce integration causing it to be unavailable for some customers since 9:26AM EST today. We're addressing the cause of this issue and expect all data to refresh once back online.

We will be back with an update within 1 hour.

IDENTIFIED about 9 hours ago - at 09/24/2026 02:08PM

We have identified an issue with our Salesforce integration. Some customers may find that their integration has been unexpectedly disconnected and is temporarily unavailable in the App Marketplace.

We're actively investigating the cause and working to restore full functionality.

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