Outage in HubSpot
HubSpot is experiencing issues
Resolved MinorIncident Report
Summary AI Generated
HubSpot's CRM, Marketing Tools, and Chat & Automation were partially unavailable for North American customers for approximately 1.9 hours on October 2, 2026 (4:32 PM–7:21 PM EDT). The outage was caused by a bad production configuration change that impaired servers. The issue was resolved by reverting the configuration change, with full service restored by 7:21 PM EDT.
We estimate that we will restore service in the next several hours.
We are mitigating impact from a server impairment which we believe is caused by a bad production configuration change. We are reverting the change.
We will be back with an update within 15 minutes.
The information on this page reflects our understanding of the incident and impact at the time of the update.
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 hours ago - at 10/02/2026 11:22PM
Between 04:32 PM EDT (UTC -04:00) and 07:21 PM EDT (UTC -04:00), some customers in North America experienced issues with customer platform tools, marketing tools, sales tools. This was caused by a bad production configuration change. As of 07:21 PM EDT (UTC -04:00), our customer platform tools, marketing tools, sales tools are working properly and the incident has been fully resolved.
HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability.
The information on this page reflects our understanding of the incident and impact at the time of the update.
MONITORING
about 3 hours ago - at 10/02/2026 11:03PM
We've addressed the issue that caused customer platform tools, marketing tools, sales tools to be partially unavailable in North America since 04:32 PM EDT (UTC -04:00). We're monitoring performance closely to ensure the tools recover properly.
The information on this page reflects our understanding of the incident and impact at the time of the update.
IDENTIFIED
about 3 hours ago - at 10/02/2026 10:28PM
We estimate that we will restore service in the next half an hour.
We are mitigating impact from a server impairment which we believe is caused by a bad production configuration change. We are reverting the change.
We will be back with an update within 30 minutes.
The information on this page reflects our understanding of the incident and impact at the time of the update.
IDENTIFIED
about 4 hours ago - at 10/02/2026 09:58PM
We estimate that we will restore service in the next hour.
We are mitigating impact from a server impairment which we believe is caused by a bad production configuration change. We are reverting the change.
We will be back with an update within 30 minutes.
The information on this page reflects our understanding of the incident and impact at the time of the update.
IDENTIFIED
about 4 hours ago - at 10/02/2026 09:44PM
We estimate that we will restore service in the next several hours.
We are mitigating impact from a server impairment which we believe is caused by a bad production configuration change. We are reverting the change.
We will be back with an update within 15 minutes.
The information on this page reflects our understanding of the incident and impact at the time of the update.
IDENTIFIED
about 4 hours ago - at 10/02/2026 09:30PM
We estimate that we will restore service in the next several hours.
We are mitigating impact from a server impairment which we believe is caused by a bad production configuration change. We are reverting the change.
We will be back with an update within 15 minutes.
The information on this page reflects our understanding of the incident and impact at the time of the update.
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