Outage in HUIT

Panopto Course Video Access Issue

Resolved Major

June 02, 2025 - Started 12 months ago - Lasted about 1 hour
Official incident page

Incident Report

Some users may not be able to access their videos via Harvard.hosted.panopto.com. Access is available via Canvas If you cannot access videos, 1. Please access Panopto by going to a Canvas course and clicking on the Panopto tool in the left navigation menu, then clicking Open in Panopto: 2. If you still have trouble accessing, or other questions, please email academictechnology@harvard.edu We are actively working to restore direct access to the Panopto platform.

Components affected

HUIT Panopto

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Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 06/02/2025 04:47PM

We have resolved the issue impacting Panopto course video access. Panopto configuration is correctly set so harvard.hosted.panopto.com allows users to directly login with their HarvardKey credentials.

Some users may need to log out and lock in again to restore this access.

INVESTIGATING 12 months ago - at 06/02/2025 03:48PM

Some users may not be able to access their videos via Harvard.hosted.panopto.com. Access is available via Canvas

If you cannot access videos,

1. Please access Panopto by going to a Canvas course and clicking on the Panopto tool in the left navigation menu, then clicking Open in Panopto:
2. If you still have trouble accessing, or other questions, please email academictechnology@harvard.edu

We are actively working to restore direct access to the Panopto platform.

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