Outage in HUIT
Verizon FIOS customers unable to establish connections to VPN
Resolved MinorIncident Report
HUIT Network is aware of an ongoing issue related to Verizon FIOS customers unable to establish connections to VPN. This is a Verizon-side issue. We are engaging with our partners and Verizon to address this issue.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 07/11/2025 06:33PM
HUIT Network will continue to monitor the issue at Verizon. As mentioned, the team has implemented a workaround to restore VPN connectivity for FIOS customers to Harvard.
If you continue to experience connectivity issues to Harvard, please contact your local service desk or the HUIT Service Desk (617-495-7777 or ithelp@harvard.edu).
INVESTIGATING
11 months ago - at 07/11/2025 05:29PM
HUIT Network team implemented a workaround to restore VPN connectivity for FIOS customers to Harvard. Verizon is still investigating the issue on their side.
INVESTIGATING
11 months ago - at 07/11/2025 03:20PM
HUIT Network is aware of an ongoing issue related to Verizon FIOS customers unable to establish connections to VPN. This is a Verizon-side issue. We are engaging with our partners and Verizon to address this issue.
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