Outage in HUIT
ServiceNow Global Search Not Working Properly
Resolved Minor
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Outage Details
The HUIT ITSM team is aware of an issue affecting Global Search in ServiceNow, where technicians are unable to retrieve incident tickets and related records as expected. We have reported this problem to the vendor and are actively working toward a resolution. We will provide updates as soon as more information becomes available.
Components affected
HUIT ServiceNowLatest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 07/14/2025 08:48PM
The issue impacting searching for incidents in ServiceNow should now be resolved.
INVESTIGATING
2 days ago - at 07/14/2025 05:19PM
The HUIT ITSM team is aware of an issue affecting Global Search in ServiceNow, where technicians are unable to retrieve incident tickets and related records as expected. We have reported this problem to the vendor and are actively working toward a resolution. We will provide updates as soon as more information becomes available.
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