Outage in HUIT

Dropbox Login Issues

Resolved Major
September 11, 2025 - Started about 1 month ago - Lasted about 2 hours
Official incident page

Incident Report

HUIT is aware of a vendor issue impacting Dropbox logins via HarvardKey single sign on. We have engaged Dropbox for support and will provide updates as they become available.
Components affected
HUIT DropBox

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/11/2025 04:43PM

Dropbox access has been restored. Access to Harvard University Dropbox accounts is now available again via https://www.huit.harvard.edu/dropbox

IDENTIFIED about 1 month ago - at 09/11/2025 02:37PM

Dropbox has confirmed a global issue impacting new logins via HarvardKey. We will continue to provide updates as they become available.

INVESTIGATING about 1 month ago - at 09/11/2025 02:20PM

HUIT is aware of a vendor issue impacting Dropbox logins via HarvardKey single sign on. We have engaged Dropbox for support and will provide updates as they become available.

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