Outage in HUIT

Network Impact Due to Flooding

Resolved Major
December 11, 2025 - Started 3 days ago - Lasted about 5 hours
Official incident page

Incident Report

Due to a flood in a Smith Campus Center subbasement, network connectivity is unavailable in the following locations: Farkas Hall, Apley Court, 65 Mt Auburn, 65R Mt Auburn, 67 Mt Auburn, and HUPD Smith Substation. Network connectivity within the Smith Campus Center itself is not impacted. We are working with Harvard Facilities to restore service and will provide an update when available.

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 12/11/2025 06:07PM

New equipment has been installed at an alternate location, and network connectivity has been restored for the affected buildings. If you continue to experience issues, please contact the HUIT Service Desk at (617) 495-7777 or ithelp@harvard.edu.

IDENTIFIED 3 days ago - at 12/11/2025 04:46PM

Remediation continues. HUIT is investigating opportunities to install new network equipment at an alternative location to restore connectivity. We will provide an update when available.

IDENTIFIED 3 days ago - at 12/11/2025 03:49PM

Flood remediation is in process. We expect that HUIT will gain access to replace impacted equipment within the next hour. We will provide an update when available.

IDENTIFIED 3 days ago - at 12/11/2025 01:46PM

Due to a flood in a Smith Campus Center subbasement, network connectivity is unavailable in the following locations: Farkas Hall, Apley Court, 65 Mt Auburn, 65R Mt Auburn, 67 Mt Auburn, and HUPD Smith Substation. Network connectivity within the Smith Campus Center itself is not impacted. We are working with Harvard Facilities to restore service and will provide an update when available.

INVESTIGATING 3 days ago - at 12/11/2025 12:58PM

Due to a flood in a Smith Campus Center subbasement, network connectivity is unavailable in the following locations: Farkas Hall, Apley Court, 65 Mt Auburn, 65R Mt Auburn, 67 Mt Auburn, and HUPD Smith Substation. Network connectivity within the Smith Campus Center itself is not impacted. We are working with Harvard Facilities to restore service and will provide an update when available.

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