Outage in Hydrow

Headline: Unable to add products to cart on

Resolved Major
August 23, 2024 - Started 4 months ago - Lasted 29 minutes
Official incident page

IsDown continuously monitors the Hydrow status page and multiple sources to provide up-to-date information. Check back with us for the latest Hydrow uptime status.

Outage Details

We are aware that some customers are unable to add products to their cart on hydrow.com. There are no reports of problems with the Hydrow application, workouts, workout stats, or mobile apps. We are investigating.
Components affected
Hydrow shop.hydrow.com
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 08/23/2024 03:56PM

Website and cart operation have returned to normal and appear stable. Marking as resolved.

If you have a problem adding to cart on hydrow.com, please reload your browser window. If the problem persists, contact http://support.hydrow.com.

The root cause of the problem was with one of our infrastructure partners. Once their error was resolved, our issue was also resolved.

INVESTIGATING 4 months ago - at 08/23/2024 03:39PM

We are aware that some customers are unable to add products to their cart on hydrow.com.

There are no reports of problems with the Hydrow application, workouts, workout stats, or mobile apps.

We are investigating.

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