(Resolved) - Increased error rates have been identified - IAD

Hyland has completed its assessment of the underlying infrastructure in IAD and considers this incident resolved. Thank you for your patience and understanding. If you encounter any further issues, please reach out to your first line of support.

Hyland is continuing to assess our infrastructure within the IAD data center. We will continue to closely monitor the environment throughout the day. The next update will be provided at 4:00 PM EST. If any issues are observed, please contact your first line of support.

Hyland is continuing to monitor and assess our infrastructure within the IAD data center. We will continue to closely monitor the environment throughout the night. The next update will be provided at 9:00 AM EST. If any issues are observed, please contact your first line of support.

Optimizations have been applied to the solution infrastructure in the IAD datacenter, and the storage and database have been validated. Out of an abundance of caution, other infrastructure components, including the network and fabric interconnect, are still being assessed. The environment continues to be closely monitored overall.

The next update will be provided at 5:30 PM EST. If any issues are observed, please contact your first line of support.

Optimizations have been applied to the solution infrastructure in the IAD datacenter. The issue is believed to be resolved, and performance will continue to be monitored. The next update will be provided at 2:00 PM EST. If any issues are observed, please contact your first line of support.

Hyland is continuing to investigate the issue affecting HL7 messages.

Optimizations have been applied to the solution infrastructure in the IAD datacenter. However, the issue still persists for some customers. Hyland is actively working to identify the root cause and will provide updates as we make progress.

We appreciate your patience.

Hyland has applied a set of optimizations to improve system performance. We will continue to monitor the situation and implement additional optimizations tonight.

We appreciate your patience. The next update on the progress will be shared tomorrow @10:30 AM EST.

We are continuing to work on a fix for this issue.

Hyland is continuing to work on a fix for the issue and will provide further updates as this incident progresses.

The issue has been identified and a fix is being implemented.

Hyland is aware of increased error rates. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.