Outage in Hyland

Resolved

Resolved Minor

May 16, 2025 - Started 11 months ago - Lasted about 3 hours
Official incident page

Incident Report

Hyland is aware of increased error rates. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 05/16/2025 04:50PM

Hyland has resolved all issues related to the known issues. Please contact your support representative for any issues. RCA will be provided to impacted customers.

MONITORING 11 months ago - at 05/16/2025 02:36PM

Hyland has implemented a fix for the issue affecting database performance and we are currently monitoring the results to ensure full resolution.
We will provide a final update once we confirm that performance is fully restored. Thank you for your patience and understanding throughout the incident.

IDENTIFIED 11 months ago - at 05/16/2025 02:21PM

Compute resources have been rebalanced across the data center to alleviate symptoms. A more detailed RCA will be released once the cause has been determined.

IDENTIFIED 11 months ago - at 05/16/2025 02:10PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 11 months ago - at 05/16/2025 01:34PM

Hyland is aware of increased error rates. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.

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