Outage in Hypatos

Service Disruption - Extraction Processing Delays

Resolved Major

July 22, 2024 - Started almost 2 years ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently experiencing delays in our Extraction processing system. This may result in slower document processing times than usual. Our team is actively investigating the issue and working towards a resolution. We apologize for any inconvenience caused and will provide updates as soon as possible.

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Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 07/22/2024 05:52PM

The incident is now solved after confirmation.

Please let us know if you feel any disruption.

MONITORING almost 2 years ago - at 07/22/2024 02:47PM

Right now the fix is fully implemented and we're monitoring the system. The documents are now flowing.

IDENTIFIED almost 2 years ago - at 07/22/2024 02:34PM

The issue was identified and we're now in the process of implementing a fix.

INVESTIGATING almost 2 years ago - at 07/22/2024 01:57PM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 07/22/2024 01:57PM

We are currently experiencing delays in our Extraction processing system.
This may result in slower document processing times than usual.
Our team is actively investigating the issue and working towards a resolution.

We apologize for any inconvenience caused and will provide updates as soon as possible.

Latest Hypatos outages

Performance degradation in EU Cluster - about 2 months ago

Performance degradation in EU Cluster - 2 months ago

Performance Degradation on Hy Studio - 10 months ago

Performance Degradation in EU Cluster - about 1 year ago

API Disruption - Elevated Number of Errors - about 2 years ago

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