Outage in Hypatos

Service Interruption - Temporary Unavailability of Enrichment Features

Resolved Major

October 13, 2026 - Started 4 days ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing a service interruption that affects the availability some of our Enrichment features. This means that document processing using Enrichment is temporarily unavailable. Our Engineers are on the case and we will provide updates as we work towards restoring full functionality. We appreciate your patience and will update you with further information as soon as possible. All affected documents will be reprocessed as soon as the issue is solved.

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Latest Updates ( sorted recent to last )

RESOLVED 4 days ago - at 10/13/2026 09:44AM

This incident was now solved.
All affected documents will be reprocessed.
Thank you for you patience.

MONITORING 4 days ago - at 10/13/2026 09:16AM

A fix was implemented and we're now monitoring the results.

IDENTIFIED 4 days ago - at 10/13/2026 09:09AM

We are continuing to work on a fix for this issue.

IDENTIFIED 4 days ago - at 10/13/2026 09:08AM

We are currently experiencing a service interruption that affects the availability some of our Enrichment features.

This means that document processing using Enrichment is temporarily unavailable.

Our Engineers are on the case and we will provide updates as we work towards restoring full functionality.

We appreciate your patience and will update you with further information as soon as possible.

All affected documents will be reprocessed as soon as the issue is solved.

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