Outage in Hypatos

Performance Degradation on Hy Studio

Resolved Minor

July 16, 2025 - Started 7 months ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently experiencing poor performance on Hy Studio EU Cluster. Please note that this is only affecting the User Interface and not the document processing system in the backend. Our Customer Care and Engineering teams are actively working on it. Sorry for the inconvenience created. We will come back with an update at 11h30 CET.

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 07/16/2025 12:54PM

This incident has been solved.

MONITORING 7 months ago - at 07/16/2025 10:45AM

A fix was implemented and we're now monitoring the performance.

INVESTIGATING 7 months ago - at 07/16/2025 09:47AM

We are still investigating the issue.

INVESTIGATING 7 months ago - at 07/16/2025 08:35AM

We are currently experiencing poor performance on Hy Studio EU Cluster.

Please note that this is only affecting the User Interface and not the document processing system in the backend.

Our Customer Care and Engineering teams are actively working on it. Sorry for the inconvenience created.

We will come back with an update at 11h30 CET.

Latest Hypatos outages

Performance Degradation in EU Cluster - about 1 year ago

Service Disruption - Extraction Processing Delays - over 1 year ago

API Disruption - Elevated Number of Errors - almost 2 years ago

Service Disruption - Extraction Processing Delays - almost 2 years ago

Performance degradation on EU Cluster - over 2 years ago

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