Outage in Hypatos
Performance degradation in EU Cluster
Resolved MinorIncident Report
We are currently experiencing poor performance during document upload and processing on our EU Cluster.
Our Customer Care and Engineering teams are actively working on it.
Sorry for the inconvenience created.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 03/03/2026 09:34AM
This incident has been resolved.
MONITORING
about 1 month ago - at 03/02/2026 10:14PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 1 month ago - at 03/02/2026 02:12PM
We've identified successfully the root cause and we're now implementing the fix.
Soon all documents will start to be processed as normal.
IDENTIFIED
about 1 month ago - at 03/02/2026 09:28AM
We are currently experiencing poor performance during document upload and processing on our EU Cluster.
Our Customer Care and Engineering teams are actively working on it.
Sorry for the inconvenience created.
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