Outage in Hyper

Member portals offline

Resolved Minor
April 07, 2021 - Started over 4 years ago - Lasted 12 months
Official incident page

Incident Report

We are currently investigating an issue causing member portal outages.

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Latest Updates ( sorted recent to last )
RESOLVED over 4 years ago - at 04/07/2021 11:27PM

Everything is back online. We will provide a post-mortem as soon as our provider lets us know the root cause.

MONITORING over 4 years ago - at 04/07/2021 11:20PM

A fix has been implemented on our provider's end. We are monitoring the results.

INVESTIGATING over 4 years ago - at 04/07/2021 11:13PM

We have confirmed the outage with our hosting provider. Their team is working internally on a fix.

INVESTIGATING over 4 years ago - at 04/07/2021 10:51PM

We are continuing to investigate this issue.

INVESTIGATING over 4 years ago - at 04/07/2021 10:51PM

We are currently investigating an issue causing member portal outages.

Latest Hyper outages

Licenses not showing - about 4 years ago
Increased API latency - over 4 years ago
Increased request timeouts - over 4 years ago
Some member portals loading slowly - almost 5 years ago

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