Outage in Hypercare

Issue code team activations feature (Canada Region only)

Resolved Major
September 27, 2023 - Started over 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating reports of code team activations currently not being functional. Our Engineering Team is actively investigating the issue. This issue is only impacting users in Canada. All other functionality in the on-call schedules remain operational.
Components affected
Hypercare Code Team Activations
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 09/27/2023 09:54PM

This incident has been resolved and code team activations are now fully operational. We apologize for the interruption this incident caused and our team will be reaching out with more communications on a debrief of the incident.

IDENTIFIED over 1 year ago - at 09/27/2023 08:33PM

The issue has been identified and the Engineering team is working on a fix. An outage remains on Code Team Activations.

INVESTIGATING over 1 year ago - at 09/27/2023 07:48PM

We are currently investigating reports of code team activations currently not being functional. Our Engineering Team is actively investigating the issue. This issue is only impacting users in Canada. All other functionality in the on-call schedules remain operational.

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