Outage in iAdvize (HA)

(P1) - Disturbances on the platform

Resolved Major

November 21, 2024 - Started 3 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We have some disturbances on the platform. You may notice blank page on the conversation panel or on the administration. Also difficulties to close conversations. The technical team is investigating the issue. We keep you informed.

Components affected

iAdvize (HA) Chat iAdvize (HA) Rest API iAdvize (HA) Message exchange iAdvize (HA) Engagement Notification iAdvize (HA) Statistics iAdvize (HA) Engagement settings iAdvize (HA) Facebook iAdvize (HA) Mobile SDK iAdvize (HA) Bot iAdvize (HA) Twitter iAdvize (HA) WhatsApp iAdvize (HA) SMS iAdvize (HA) Login iAdvize (HA) Channel settings iAdvize (HA) Login iAdvize (HA) Video iAdvize (HA) Mobile App iAdvize (HA) Conversation transfert iAdvize (HA) Call iAdvize (HA) Users management iAdvize (HA) Sending email iAdvize (HA) Conversation views iAdvize (HA) Facebook Messenger iAdvize (HA) Webhook iAdvize (HA) Canned answer iAdvize (HA) Distribution settings iAdvize (HA) Mirroring / Cobrowsing iAdvize (HA) iAdvize Messenger iAdvize (HA) GraphQL API iAdvize (HA) Conversation closure

Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 11/21/2024 01:09PM

After a period of monitoriy, we confirm that this incident is resolved.
A post-mortem will be published soon.

We are sorry for the inconvenience caused.

MONITORING 3 months ago - at 11/21/2024 09:01AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 3 months ago - at 11/21/2024 08:52AM

We have some disturbances on the platform.
You may notice blank page on the conversation panel or on the administration.
Also difficulties to close conversations.

The technical team is investigating the issue.

We keep you informed.

Latest iAdvize (HA) outages

P1 - Perturbations in engagement and conversation creation - 1 day ago

Impossibility for visitors to start conversations - about 2 months ago

P3 - Disturbances on conversation routing - 4 months ago

P1 - Notifications might not be visible on your Website. - 5 months ago

[RESOLVED] P2 - Since the 7th of August 6pm CET, our presence and occupation reports are not updated - 6 months ago

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