Outage in iAdvize (HA)

(P1) - Disturbances on the platform

Resolved Major

November 21, 2024 - Started about 1 month ago - Lasted about 4 hours
Official incident page

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Outage Details

We have some disturbances on the platform. You may notice blank page on the conversation panel or on the administration. Also difficulties to close conversations. The technical team is investigating the issue. We keep you informed.

Components affected

iAdvize (HA) Chat iAdvize (HA) Rest API iAdvize (HA) Message exchange iAdvize (HA) Engagement Notification iAdvize (HA) Statistics iAdvize (HA) Engagement settings iAdvize (HA) Facebook iAdvize (HA) Mobile SDK iAdvize (HA) Bot iAdvize (HA) Twitter iAdvize (HA) WhatsApp iAdvize (HA) SMS iAdvize (HA) Login iAdvize (HA) Channel settings iAdvize (HA) Login iAdvize (HA) Video iAdvize (HA) Mobile App iAdvize (HA) Conversation transfert iAdvize (HA) Call iAdvize (HA) Users management iAdvize (HA) Sending email iAdvize (HA) Conversation views iAdvize (HA) Facebook Messenger iAdvize (HA) Webhook iAdvize (HA) Canned answer iAdvize (HA) Distribution settings iAdvize (HA) Mirroring / Cobrowsing iAdvize (HA) iAdvize Messenger iAdvize (HA) GraphQL API iAdvize (HA) Conversation closure

Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 11/21/2024 01:09PM

After a period of monitoriy, we confirm that this incident is resolved.
A post-mortem will be published soon.

We are sorry for the inconvenience caused.

MONITORING about 1 month ago - at 11/21/2024 09:01AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 month ago - at 11/21/2024 08:52AM

We have some disturbances on the platform.
You may notice blank page on the conversation panel or on the administration.
Also difficulties to close conversations.

The technical team is investigating the issue.

We keep you informed.

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