Outage in iAdvize (HA)

(P1) - Disturbances on the platform

Resolved Major
November 21, 2024 - Started about 1 year ago - Lasted about 4 hours
Official incident page

Incident Report

We have some disturbances on the platform. You may notice blank page on the conversation panel or on the administration. Also difficulties to close conversations. The technical team is investigating the issue. We keep you informed.
Components affected
iAdvize (HA) Mobile App iAdvize (HA) Bot iAdvize (HA) Engagement Notification iAdvize (HA) Login iAdvize (HA) Rest API iAdvize (HA) Chat iAdvize (HA) Twitter iAdvize (HA) Login iAdvize (HA) Engagement settings iAdvize (HA) Facebook iAdvize (HA) iAdvize Messenger iAdvize (HA) GraphQL API iAdvize (HA) Conversation views iAdvize (HA) Call iAdvize (HA) Facebook Messenger iAdvize (HA) Webhook iAdvize (HA) Distribution settings iAdvize (HA) Message exchange iAdvize (HA) Video iAdvize (HA) Mobile SDK iAdvize (HA) Conversation closure iAdvize (HA) WhatsApp iAdvize (HA) Channel settings iAdvize (HA) SMS iAdvize (HA) Users management iAdvize (HA) Conversation transfert iAdvize (HA) Mirroring / Cobrowsing iAdvize (HA) Statistics iAdvize (HA) Sending email iAdvize (HA) Canned answer

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 11/21/2024 01:09PM

After a period of monitoriy, we confirm that this incident is resolved.
A post-mortem will be published soon.

We are sorry for the inconvenience caused.

MONITORING about 1 year ago - at 11/21/2024 09:01AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 year ago - at 11/21/2024 08:52AM

We have some disturbances on the platform.
You may notice blank page on the conversation panel or on the administration.
Also difficulties to close conversations.

The technical team is investigating the issue.

We keep you informed.

Latest iAdvize (HA) outages

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P1 - Ongoing disruption on Copilot feature and Knowledges ingestion - 2 months ago
P1 - Disturbances on conversation flow from social channels - 3 months ago
(P1) Conversation creation instabilities - 3 months ago

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