Outage in IAM Cloud

Legacy (CDM v2) Portal unreachable via Chrome / Firefox

Resolved Minor
April 17, 2025 - Started 13 days ago - Lasted about 20 hours
Official incident page

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Outage Details

This is reoccurrence of the previous issue on the 7th April. Incident Summary:  The legacy CDM Portal (portal.iamcloud.net) has been classified as unsafe when using Chrome & Firefox browsers Services affected: Legacy CDM (v2) Current impact: CDM v2 administrators will be unable to reach the Portal if using Chrome or Firefox. Our suggested workaround is to use a different browser (e.g. Edge). Latest resolution status: A workaround is currently available. We have provided feedback to the browser vendors to inform them that the site has been incorrectly classified as unsafe. Next update: 12:30
Components affected
IAM Cloud Portal
Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 04/18/2025 06:33AM

The issue is now resolved and users can access the legacy Portal as normal via Chrome and Firefox.

Thank you for your patience whilst Google corrected the unsafe site classification.

MONITORING 13 days ago - at 04/17/2025 04:38PM

We have revalidated the domain with Google. Googles process documentation states that it can be a couple of days before verification is processed.

We will continue to monitor the situation and we ask that affected Admins use Microsoft Edge while this issue persists.

IDENTIFIED 13 days ago - at 04/17/2025 03:31PM

No status change.

Next update:
When the issue is resolved.

IDENTIFIED 13 days ago - at 04/17/2025 02:16PM

We have revalidated the domain with Google.

Next update:
16:15

IDENTIFIED 13 days ago - at 04/17/2025 02:11PM

We are continuing to work on a fix for this issue.

IDENTIFIED 13 days ago - at 04/17/2025 01:25PM

We are still waiting for the propagation to replicate.

Latest resolution status:
Edge can be used.

Next update:
When the issue is resolved.

IDENTIFIED 13 days ago - at 04/17/2025 11:03AM

We have revalidated the domain and are awaiting propagation.

INVESTIGATING 13 days ago - at 04/17/2025 10:33AM

This is reoccurrence of the previous issue on the 7th April.

Incident Summary: 
The legacy CDM Portal (portal.iamcloud.net) has been classified as unsafe when using Chrome & Firefox browsers

Services affected:
Legacy CDM (v2)

Current impact:
CDM v2 administrators will be unable to reach the Portal if using Chrome or Firefox.
Our suggested workaround is to use a different browser (e.g. Edge).

Latest resolution status:
A workaround is currently available.

We have provided feedback to the browser vendors to inform them that the site has been incorrectly classified as unsafe.

Next update:
12:30

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