Outage in IAM Cloud
Legacy (CDM v2) license validation issue
Resolved MinorIncident Report
Summary AI Generated
A license validation issue in IAM Cloud's CDM v2 (Legacy) service caused customers to receive license expiry notifications and prevented access to the system for 2.1 hours. Affected customers were initially required to raise helpdesk tickets for manual reset operations while engineers worked on a permanent solution. A global fix was successfully deployed, restoring normal service functionality for all CDM v2 legacy users.
Incident Summary:
V2 (Legacy) – customers presented with license expiry notification
Services affected:
CDM v2 (Legacy)
Current impact:
We are aware of an issue with CDM v2 (legacy) license verification. Customers will be unable to access CDM v2 until a reset operation is performed.
Latest resolution status:
Impacted customers should raise a ticket via our helpdesk and a reset will be applied. We are working on root cause in order to apply a global fix.
Fix ETA:
11:00 BST
Next update:
10:30 BST
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Latest Updates ( sorted recent to last )
RESOLVED
25 days ago - at 04/15/2026 10:03AM
Incident Summary:
V2 (Legacy) – customers presented with license expiry notification
Services affected:
CDM v2 (Legacy)
Current impact:
None.
Latest resolution status:
The global fix has been applied and v2 customers are working as expected. Root cause investigations will continue.
Fix ETA:
n/a - fix complete
Next update:
n/a - fix complete
MONITORING
25 days ago - at 04/15/2026 08:44AM
Incident Summary:
V2 (Legacy) – customers presented with license expiry notification
Services affected:
CDM v2 (Legacy)
Current impact:
We are aware of an issue with CDM v2 (legacy) license verification. Customers will be unable to access CDM v2 until a reset operation is performed.
Latest resolution status:
We are in the process of rolling out a global fix, resolution state is being monitored.
Fix ETA:
10:00 BST (complete)
Next update:
10:30 BST
INVESTIGATING
25 days ago - at 04/15/2026 08:01AM
Incident Summary:
V2 (Legacy) – customers presented with license expiry notification
Services affected:
CDM v2 (Legacy)
Current impact:
We are aware of an issue with CDM v2 (legacy) license verification. Customers will be unable to access CDM v2 until a reset operation is performed.
Latest resolution status:
Impacted customers should raise a ticket via our helpdesk and a reset will be applied. We are working on root cause in order to apply a global fix.
Fix ETA:
11:00 BST
Next update:
10:30 BST
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