Outage in IAM Cloud

Cloud Drive Mapper - mapping groups unavailable

Resolved Major

February 17, 2026 - Started about 5 hours ago - Lasted about 3 hours
Official incident page

Incident Report

Incident Summary: We are currently investigating an issue with CDM v3.19 and below whereby mapping groups are unavailable. Impacted customers are recommended to update to v3.22 where possible as this version is not affected. Services affected: Cloud Drive Mapper v3.19 and below Current impact: Users on v3.19 and below will not receive their mapping groups when using CDM. Latest resolution status: Critical Incident team is mobilised and are working on a fix. Fix ETA: TBC at present Next update: 15.30

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Latest Updates ( sorted recent to last )

RESOLVED about 2 hours ago - at 02/17/2026 05:15PM

Incident Summary:

CDM users on versions v3.19 and below cannot use mapping groups.

Services affected:
Cloud Drive Mapper v3.19 and below

Current impact:
None

Latest resolution status:
Service has been restored by rolling back a Release made this afternoon to our API.

Fix ETA:
Change rollback completed at 15:10.

Next update:
N/a. Root Cause Analysis and Critical Incident follow up are initiated.

INVESTIGATING about 5 hours ago - at 02/17/2026 02:26PM

Incident Summary:

We are currently investigating an issue with CDM v3.19 and below whereby mapping groups are unavailable.

Impacted customers are recommended to update to v3.22 where possible as this version is not affected.

Services affected:
Cloud Drive Mapper v3.19 and below

Current impact:
Users on v3.19 and below will not receive their mapping groups when using CDM.

Latest resolution status:
Critical Incident team is mobilised and are working on a fix.

Fix ETA:
TBC at present

Next update:
15.30

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