Outage in ibbu

Delay on statistics

Resolved Major
October 03, 2023 - Started about 2 years ago - Lasted about 15 hours
Official incident page

Incident Report

An incident is currently ongoing on our statistics service. You won't be seeing updated statistics for now. We are currently working on the restoration of the service.
Components affected
ibbu Statistics

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 10/04/2023 08:32AM

This incident has been resolved.

MONITORING about 2 years ago - at 10/04/2023 08:16AM

An initiative has just been launched to stabilize the statistics problem.
We will continue to monitor for any further problems.

MONITORING about 2 years ago - at 10/03/2023 08:44PM

You may see stats disappear again.
We are working on the issue.

Please be sure that:

- Conversations will remain unaffected as production will continue to run smoothly.
- The only service temporarily disrupted will be access to statistics.
- There will be no risk of data loss; once our next fix is implemented, we will recover all data.

MONITORING about 2 years ago - at 10/03/2023 06:25PM

Stats are back now.
Please note that none of them are missed.
We are continuing to monitor for any further issues.

MONITORING about 2 years ago - at 10/03/2023 05:47PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 years ago - at 10/03/2023 05:33PM

An incident is currently ongoing on our statistics service.
You won't be seeing updated statistics for now.
We are currently working on the restoration of the service.

Latest ibbu outages

P2 - The conversation history no longer appears in the live feed. - 8 months ago
Update delay on statistics - over 1 year ago
Service disruption - Impossible to start new conversations & errors on the conversation panel - over 1 year ago
Update delay on statistics - over 1 year ago
Issue when accessing statistics - almost 2 years ago

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