Outage in ibbu

Visitor engagement service partially functional

Resolved Major
October 06, 2023 - Started about 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

We're seeing a high number of errors in the visitor engagement service (triggering engagement rules and displaying notifications). We are working on resolving the problem.
Components affected
ibbu Chat
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/06/2023 02:59PM

After this monitoring period, we confirm that the situation has returned to normal.
Thank you for your patience and understanding.

MONITORING about 1 year ago - at 10/06/2023 01:17PM

We confirm the return to normal and monitor platform activity.

IDENTIFIED about 1 year ago - at 10/06/2023 01:10PM

We are continuing our actions and seeing improvements. Engagement notifications are appearing again, but we have not yet returned to pre-incident volumes.

INVESTIGATING about 1 year ago - at 10/06/2023 12:49PM

We're seeing a high number of errors in the visitor engagement service (triggering engagement rules and displaying notifications).
We are working on resolving the problem.

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