Outage in ibbu
Visitor engagement service partially functional
Resolved MajorIncident Report
We're seeing a high number of errors in the visitor engagement service (triggering engagement rules and displaying notifications).
We are working on resolving the problem.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 years ago - at 10/06/2023 02:59PM
After this monitoring period, we confirm that the situation has returned to normal.
Thank you for your patience and understanding.
MONITORING
about 2 years ago - at 10/06/2023 01:17PM
We confirm the return to normal and monitor platform activity.
IDENTIFIED
about 2 years ago - at 10/06/2023 01:10PM
We are continuing our actions and seeing improvements. Engagement notifications are appearing again, but we have not yet returned to pre-incident volumes.
INVESTIGATING
about 2 years ago - at 10/06/2023 12:49PM
We're seeing a high number of errors in the visitor engagement service (triggering engagement rules and displaying notifications).
We are working on resolving the problem.
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