Outage in IBM MaaS360

M3 (US South) - IOS Policy Assignment Delays - 13 August 2025

Resolved Major
August 13, 2025 - Started 3 months ago - Lasted about 12 hours
Official incident page

Incident Report

Multiple customers have reported an issue where iOS policies are not being successfully applied to enrolled mobile devices via the MaaS360 platform. The issue appears to affect both newly enrolled and previously managed devices.
Components affected
IBM MaaS360 Device Enrollment

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 08/14/2025 06:09AM

This incident has been resolved.

MONITORING 3 months ago - at 08/14/2025 05:48AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 3 months ago - at 08/13/2025 06:17PM

Multiple customers have reported an issue where iOS policies are not being successfully applied to enrolled mobile devices via the MaaS360 platform. The issue appears to affect both newly enrolled and previously managed devices.

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