Update on Settlement and Our Commitment to Improvement (US only)

As a follow up to our previous notice, we want to inform you that our attempt to process deposits via same-day ACH on Monday, May 5, were unsuccessful. We have successfully processed the deposits through standard ACH, and funds are expected to arrive by Tuesday morning, May 6. Settlement summaries for affected merchants have been sent, including confirmation of the deposit details.

We recognize the impact of these delays and sincerely apologize for any inconvenience caused. Please know that we are actively working with our processing partner to improve the reliability of our funding process moving forward. Thank you for your patience and understanding. If you have any questions or need further assistance, please don't hesitate to contact us at 1-877-554-6776 (option 4) or payments@iclasspro.com.

We want to inform you of a delay in funding due to our processing partner not delivering the required settlement file in time for the standard submission on Friday, May 2. As a result, settlement summaries for affected merchants will be available on Monday, May 5, along with the expected deposit timing. To minimize any further delay, we will attempt to process deposits via same-day ACH on Monday. If for any reason that is not successful, funds will be submitted via standard ACH and should arrive by Tuesday morning.

We understand that this is not the first time this type of delay has occurred, and we recognize the impact it can have. Please know that we are actively working with our partner to implement lasting improvements that will prevent these situations going forward and better uphold the standard of service you deserve. We appreciate your patience and understanding as we work through this. If you have any questions or need support, our team is here to help at 1-877-554-6776 (option 4) or payments@iclasspro.com.