Outage in iClassPro

Funding Delay- Third Party reporting issue

Resolved Minor
September 16, 2025 - Started about 2 months ago - Lasted about 16 hours
Official incident page

Incident Report

We are currently expecting a 1 day delay in merchant funding for September 16th due to an issue with one of our third-party partners. Required reports were not received on time, which has temporarily impacted our ability to process funding as scheduled today. Our team is in close communication with the partner to resolve the issue and restore normal timelines as quickly as possible. We apologize for the inconvenience and appreciate your understanding.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/17/2025 02:11PM

We’re pleased to update that all funding instructions for 9/16 have been successfully processed and sent. Merchants should have received their detailed settlement summaries, which outline the amount currently in transit to their bank. The deposits are expected to arrive by the end of the day today, 9/17.
If you have any questions or need further assistance, please don’t hesitate to reach out. The payments team can be reached directly at payments@iclasspro.com.

IDENTIFIED about 2 months ago - at 09/16/2025 10:30PM

We are currently expecting a 1 day delay in merchant funding for September 16th due to an issue with one of our third-party partners. Required reports were not received on time, which has temporarily impacted our ability to process funding as scheduled today.
Our team is in close communication with the partner to resolve the issue and restore normal timelines as quickly as possible.
We apologize for the inconvenience and appreciate your understanding.

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