Outage in iDenfy

Disruptions Due to Network Issues

Resolved Major

November 15, 2024 - Started about 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

We're experiencing disruptions due to an unexpected increase in traffic on our network, approximately 40 million requests per minute. Our team is actively monitoring the situation and implementing measures to restore normal service as quickly as possible. While customers may notice slower response times or intermittent access, please rest assured that your data and services remain secure. We have deployed additional resources to mitigate the impact and are working diligently to resolve the issue.

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 11/15/2024 12:49PM

This incident has been resolved.

MONITORING about 1 year ago - at 11/15/2024 12:01PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 year ago - at 11/15/2024 11:43AM

We're experiencing disruptions due to an unexpected increase in traffic on our network, approximately 40 million requests per minute. Our team is actively monitoring the situation and implementing measures to restore normal service as quickly as possible.

While customers may notice slower response times or intermittent access, please rest assured that your data and services remain secure. We have deployed additional resources to mitigate the impact and are working diligently to resolve the issue.

Latest iDenfy outages

System outage - about 3 years ago

Webhook callback partially impacted - about 3 years ago

Dashboard and API temporary issue - over 3 years ago

Liveness detection outage - almost 4 years ago

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