Outage in IDEXX Laboratories
Issue viewing diagnostics results from the patient Results tab in Neo
Resolved MajorIncident Report
The Neo team is aware of an issue impacting some customers when viewing diagnostic results from the patient Results tab.
Until the issue is resolved:
- View diagnostic results from the Diagnostic Orders and Results page
- View results directly in VetConnect PLUS
We are working on a fix and will provide another update no later than 5:00PM ET, January 15.
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 01/15/2026 11:02PM
This incident has been resolved.
IDENTIFIED
3 months ago - at 01/15/2026 10:00PM
A fix is rolling out to all customers.
We'll provide another update once the fix is fully released.
IDENTIFIED
3 months ago - at 01/15/2026 03:54PM
The Neo team is aware of an issue impacting some customers when viewing diagnostic results from the patient Results tab.
Until the issue is resolved:
- View diagnostic results from the Diagnostic Orders and Results page
- View results directly in VetConnect PLUS
We are working on a fix and will provide another update no later than 5:00PM ET, January 15.
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