Outage in IDEXX Laboratories
Issue accessing Vello from Cornerstone and MyCornerstone
Resolved MinorIncident Report
We are aware of and investigating an issue with accessing the Vello inbox from the Cornerstone menu or client/patient records as well as accessing Vello Admin portal via MyCornerstone.
The Vello inbox continues to be operable and accessed at practice.vello.idexx.com while we work to resolve the direct access issue with Cornerstone.
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 04/17/2026 05:50PM
This incident has been resolved.
INVESTIGATING
2 days ago - at 04/17/2026 05:05PM
We are aware of and investigating an issue with accessing the Vello inbox from the Cornerstone menu or client/patient records as well as accessing Vello Admin portal via MyCornerstone.
The Vello inbox continues to be operable and accessed at practice.vello.idexx.com while we work to resolve the direct access issue with Cornerstone.
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