Outage in IDEXX Laboratories
IDEXX Payments error in Neo
Resolved MajorIncident Report
The Neo team have identified an issue impacting IDEXX Payments. We are working on applying a fix and will provide another update within the next hour.
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 12/15/2025 04:59PM
This incident has been resolved.
MONITORING
4 months ago - at 12/15/2025 04:15PM
A fix has been implemented and transactions are able to be processed again. We'll continue to monitor the system.
IDENTIFIED
4 months ago - at 12/15/2025 04:04PM
The Neo team have identified an issue impacting IDEXX Payments. We are working on applying a fix and will provide another update within the next hour.
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