Outage in IDEXX Laboratories

Slowness/Errors in VetConnect PLUS and Ordering API

Resolved Minor

December 12, 2025 - Started 4 months ago - Lasted about 3 hours
Official incident page

Incident Report

Starting at 12:15pm EST, VetConnect PLUS services began to experience intermittent delays, affecting the creation of new orders, add-ons, and the updating of order status on the VetConnect PLUS home screen. We are currently investigating. As always, IDEXX appreciates both your business and your patience. We apologize for any inconvenience this may cause and will post an update as soon as we know more.

Trusted by 1,000+ teams

The Status Page Aggregator with Early Outage Detection

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial

No credit card
14-day trial
2-minute setup

Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 12/12/2025 08:33PM

This incident has been resolved.

MONITORING 4 months ago - at 12/12/2025 07:27PM

VetConnect PLUS ordering and related features are restored to normal performance. The team continues to monitor and investigate root cause.

MONITORING 4 months ago - at 12/12/2025 06:32PM

Services are returning to normal, and the VetConnect PLUS team will continue to investigate and monitor.

INVESTIGATING 4 months ago - at 12/12/2025 05:55PM

Starting at 12:15pm EST, VetConnect PLUS services began to experience intermittent delays, affecting the creation of new orders, add-ons, and the updating of order status on the VetConnect PLUS home screen. We are currently investigating.

As always, IDEXX appreciates both your business and your patience. We apologize for any inconvenience this may cause and will post an update as soon as we know more.

Latest IDEXX Laboratories outages

Issue accessing Vello from Cornerstone and MyCornerstone - 2 days ago

VMS - Users are unable to access VetMedStat applications. - 5 days ago

ezyVet Performance Issue USE1 Region - 6 days ago

VetConnect PLUS radiology result delay - 6 days ago

VetMedStat, VMS Pro, VMS Admin degradation in preformance - 9 days ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook