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This incident has been resolved.
VetConnect PLUS ordering and related features are restored to normal performance. The team continues to monitor and investigate root cause.
Services are returning to normal, and the VetConnect PLUS team will continue to investigate and monitor.
Starting at 12:15pm EST, VetConnect PLUS services began to experience intermittent delays, affecting the creation of new orders, add-ons, and the updating of order status on the VetConnect PLUS home screen. We are currently investigating.
As always, IDEXX appreciates both your business and your patience. We apologize for any inconvenience this may cause and will post an update as soon as we know more.
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