Outage in IDEXX Laboratories
ezyVet/ Vet Radar/ Smartflow support phone system technical issue
Resolved MajorIncident Report
We are currently experiencing technical problems with our support phone system, which are preventing customers from reaching our team. We appreciate your patience while we work with our third-party provider to resolve the issue.
If you require support in the meantime, please raise a ticket via the support widget in your application or email us directly at feedback@ezyvet.com or smartflow@idexx.com. Our team will respond as quickly as possible.
Thank you for your understanding, and we apologize for any inconvenience this may cause.
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Latest Updates ( sorted recent to last )
RESOLVED
5 months ago - at 11/18/2025 12:52AM
This incident has been resolved.
MONITORING
5 months ago - at 11/17/2025 10:16PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
5 months ago - at 11/17/2025 08:50PM
The issue has been identified and a fix is being implemented.
MONITORING
5 months ago - at 11/17/2025 08:27PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
5 months ago - at 11/17/2025 08:17PM
We are currently experiencing technical problems with our support phone system, which are preventing customers from reaching our team. We appreciate your patience while we work with our third-party provider to resolve the issue.
If you require support in the meantime, please raise a ticket via the support widget in your application or email us directly at feedback@ezyvet.com or smartflow@idexx.com. Our team will respond as quickly as possible.
Thank you for your understanding, and we apologize for any inconvenience this may cause.
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