ezyVet - SMS Issue affecting customers in Australia

Following a thorough investigation in collaboration with our third-party provider, Modica, we are now closing this incident as resolved.

To ensure the continued stability of SMS services for our customers in Australia, we have decided to maintain the current SMS provider configurations rather than proceed with the original plan to transition all customers back to Modica. As a result, the majority of ezyVet customers in Australia will continue using Twilio AU moving forward.

Please don't hesitate to contact ezyVet support if you have any ongoing concerns or questions relating to this update.

We are continuing to monitor for updates from Modica advising on the resolution of this issue.

Until this is fully resolved, we will be leaving all Australia-based customers on Twilio AU for SMS services, which appears to be working well.

We will post further updates as they become available or by the end of the day Friday, 21th November. Please contact ezyVet support if you are having any ongoing problems related to SMS in the meantime.

We are continuing to monitor for updates from Modica advising on the resolution of this issue.

Until this is fully resolved, we will be leaving all Australia-based customers on Twilio AU for SMS services, which appears to be working well.

We will post further updates as they become available or by the end of the day Friday, 29th August. Please contact ezyVet support if you are having any ongoing problems related to SMS in the meantime.

Our third-party SMS provider, Modica, is continuing to investigate the issue causing some SMS messages to not reach their intended recipients. Unfortunately, they do not have any specific timelines available for potential resolution at this stage.

With all Australian customers temporarily moved to an alternative provider Twilio AU (as of 30th July ~4pm AEST), we have not had any reports of ongoing issues from customers. As such, we are confident that this has resolved the issue in the meantime.

We will continue to monitor for updates from Modica until the issue is fully resolved, and will provide updates here as they are available, or by the end of day Monday 4th August.

Our third-party SMS provider, Modica, is continuing to investigate the issue causing some SMS messages to not reach their intended recipients.

The change implemented yesterday (30th July ~4pm AEST), to temporarily move Australian customers to an alternative provider (Twilio AU), appears to have successfully resolved the message delivery issues in the meantime. We’re actively monitoring customer reports to ensure this solution remains successful.

Please don't hesitate to contact ezyVet support if you have examples of messages sent after 30th July 4pm AEST that were not received as expected.

We will share further updates as soon as we have new information available or within the next 24hrs.

Our team continues to work with our third-party SMS provider, Modica, to understand and resolve this issue where some SMS messages are not reaching the intended recipient.

As of 30th July ~4pm AEST, we have temporarily moved all Australian-based customers to an alternative third-party SMS provider, Twilio AU. Twilio does not appear to be impacted by the issue currently, so we hope this change will resolve the message delivery problems for ezyVet customers in the meantime. If you continue to experience problems with new SMS messages sent following this change, please contact ezyVet support, as this will assist with our ongoing investigations.

We will share further updates as soon as we have new information available or within the next 24hrs.

Our technical team have identified an issue relating to our third-party SMS provider Modica and are currently investigating. This issue appears to be impacting customers in Australia, where SMS communications sent from ezyVet show as successfully sent, but are not being received by the intended recipients. We are currently working with Modica to understand the problem further and diagnose the cause. As we have further information available, we will provide additional updates.

We appreciate your patience while we investigate.