Outage in IDEXX Laboratories
Vello Practice App Not Accessible
Resolved MajorIncident Report
We are aware of and are actively investigating an issue affecting access to Vello Practice Settings and Vello Practice Inbox.
Vello pet owner portal/mobile app is not affected. Automated reminders are sending as scheduled.
We will update this page as we work to resolve the issue and as new information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
5 months ago - at 11/17/2025 04:52PM
This incident has been resolved.
INVESTIGATING
5 months ago - at 11/17/2025 04:42PM
We are aware of and are actively investigating an issue affecting access to Vello Practice Settings and Vello Practice Inbox.
Vello pet owner portal/mobile app is not affected. Automated reminders are sending as scheduled.
We will update this page as we work to resolve the issue and as new information becomes available.
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