Outage in IDEXX Laboratories
ezyVet Third Party Integration Issue - VetSnap
Resolved MajorIncident Report
VetSnap, one of our third-party integrations, is currently experiencing an issue with connectivity. This is affecting the ability to search ezyVet patients and contacts in the VetSnap Logbook.
We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
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Latest Updates ( sorted recent to last )
RESOLVED
5 months ago - at 11/14/2025 09:43PM
This incident has been resolved.
MONITORING
5 months ago - at 11/14/2025 09:02PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
5 months ago - at 11/14/2025 08:33PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
5 months ago - at 11/14/2025 07:52PM
We are continuing to investigate this issue.
INVESTIGATING
5 months ago - at 11/14/2025 05:52PM
VetSnap, one of our third-party integrations, is currently experiencing an issue with connectivity. This is affecting the ability to search ezyVet patients and contacts in the VetSnap Logbook.
We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
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