Outage in IDEXX Laboratories

ezyVet - Consent Forms sent via SMS Failing

Resolved Major

November 02, 2025 - Started 6 months ago - Lasted about 6 hours
Official incident page

Incident Report

Our Technical Team have identified an issue relating to our third-party SMS Provider Twilio and are currently investigating. This issue appears to be impacting Customers with Twilio Provider causing Consent Forms sent via SMS Communications to fail. We are currently working to understand the problem further and diagnose the cause. As we have further information available, we will provide additional updates. In the meantime, we would recommend using an alternative method of communication such as e-mail.

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Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 11/02/2025 11:42PM

This incident has been resolved.

INVESTIGATING 6 months ago - at 11/02/2025 05:22PM

Our Technical Team have identified an issue relating to our third-party SMS Provider Twilio and are currently investigating.

This issue appears to be impacting Customers with Twilio Provider causing Consent Forms sent via SMS Communications to fail. We are currently working to understand the problem further and diagnose the cause. As we have further information available, we will provide additional updates.

In the meantime, we would recommend using an alternative method of communication such as e-mail.

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