Outage in IDEXX Laboratories
AWS Outage
Resolved MajorIncident Report
You will experience an error when submitting an IDEXX Diagnostic Order within VetConnect PLUS and your Integrated Practice Management Software. Our team has reported the issue to Amazon Web Services who is currently working on resolving the issue.
As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX Diagnostics and for any inconvenience this may cause.
We will provide an update no later than 7:30am ET on 10/20/25.
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Latest Updates ( sorted recent to last )
RESOLVED
6 months ago - at 10/21/2025 08:21PM
This incident has been resolved.
MONITORING
6 months ago - at 10/21/2025 04:11AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
6 months ago - at 10/20/2025 08:56PM
We are continuing to investigate this issue.
INVESTIGATING
6 months ago - at 10/20/2025 08:55PM
We are continuing to investigate this issue.
INVESTIGATING
6 months ago - at 10/20/2025 08:04PM
We are currently experiencing a service disruption with VetConnect PLUS that may impact your experience. We apologize for any inconvenience this may cause; our team is working to resolve it as quickly as possible.
MONITORING
6 months ago - at 10/20/2025 02:12PM
We are continuing to monitor for any further issues.
MONITORING
6 months ago - at 10/20/2025 12:52PM
We are continuing to monitor for any further issues.
MONITORING
6 months ago - at 10/20/2025 11:33AM
We are starting to see further recovery but are still experiencing degraded performance. We are continuing to monitor for any further issues.
MONITORING
6 months ago - at 10/20/2025 11:02AM
We are continuing to monitor for any further issues.
MONITORING
6 months ago - at 10/20/2025 10:29AM
We are continuing to monitor for any further issues.
MONITORING
6 months ago - at 10/20/2025 10:28AM
You will experience an error when submitting an IDEXX Diagnostic Order within VetConnect PLUS and your Integrated Practice Management Software. Our team has reported the issue to Amazon Web Services who is currently working on resolving the issue.
As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX Diagnostics and for any inconvenience this may cause.
We will provide an update no later than 7:30am ET on 10/20/25.
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