Outage in IDEXX Laboratories

USE1 - ezyVet - AWS Outage

Resolved Major

October 20, 2025 - Started 6 months ago - Lasted about 6 hours
Official incident page

Incident Report

Our technical team are currently investigating reports of an outage that is occurring with ezyVet in the USE1 region We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.

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Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 10/20/2025 08:44PM

This issue has been resolved and the monitoring period has successfully passed. All systems are back to operational levels and functioning as expected.

Thank you for your patience as we worked through resolving this issue.

IDENTIFIED 6 months ago - at 10/20/2025 06:31PM

Our technical team have identified this issue is related to an outage with Amazon Web Services that is impacting ezyVet performance as well as and some of our integration partners such as diagnostic integrations & outgoing communication processing. Our technical team are currently working on mitigating the impact to ezyVet customers where possible and monitoring updates from the Amazon Web Services team as they work through resolution of this incident on their end.
We appreciate your continued patience while this situation is ongoing and will provide updates as they come available.

INVESTIGATING 6 months ago - at 10/20/2025 02:29PM

Our technical team are currently investigating reports of an outage that is occurring with ezyVet in the USE1 region

We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.

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