Outage in IDEXX Laboratories

Delay in notifications for online appointments booked in Vello

Resolved Minor

February 02, 2026 - Started 12 days ago - Lasted about 9 hours
Official incident page

Incident Report

We have identified an issue affecting Vello practices where text message notifications for appointments booked online (both request and direct bookings) have been delayed for the current business day, 2nd February 2026. Any appointment request or direct booking made via the Vello portal between 11:00 PM EST yesterday and 5:00 PM EST today has been affected by a delay in notifications sent to the practice’s Vello text message inbox. Important to note: Direct bookings during this time did successfully populate the practice management calendar, the issue affects notifications only, not the creation of the appointment itself. New online bookings made from 5:00PM EST onward are not impacted, and notifications are functioning normally. We are actively working to restore all delayed notifications and expect them to be delivered within the next few hours.

Components affected

IDEXX Laboratories Neo Vello IDEXX Laboratories ezyVet Vello IDEXX Laboratories Cornerstone Vello

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Latest Updates ( sorted recent to last )

RESOLVED 11 days ago - at 02/03/2026 07:38AM

All delayed Vello online appointment notifications have been restored within the Vello text message inboxes.

MONITORING 12 days ago - at 02/02/2026 10:58PM

We have identified an issue affecting Vello practices where text message notifications for appointments booked online (both request and direct bookings) have been delayed for the current business day, 2nd February 2026.

Any appointment request or direct booking made via the Vello portal between 11:00 PM EST yesterday and 5:00 PM EST today has been affected by a delay in notifications sent to the practice’s Vello text message inbox.

Important to note:
Direct bookings during this time did successfully populate the practice management calendar, the issue affects notifications only, not the creation of the appointment itself.
New online bookings made from 5:00PM EST onward are not impacted, and notifications are functioning normally.

We are actively working to restore all delayed notifications and expect them to be delivered within the next few hours.

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