Outage in IDEXX Laboratories
VetMedStat - Errors while trying to create cases
Resolved MajorIncident Report
Users are seeing errors as they go through the process of creating cases.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 02/09/2026 05:15PM
Monitoring complete; issue has been resolved.
MONITORING
5 days ago - at 02/09/2026 03:07PM
A fix has been implemented, and we will continue to monitor, but users are no longer experiencing errors during the case create process.
INVESTIGATING
5 days ago - at 02/09/2026 02:42PM
We are continuing to investigate the issue. Users are experiencing errors during the case create process. Some cases are getting created, but most cases are failing. Will update again at 10:00 AM.
INVESTIGATING
5 days ago - at 02/09/2026 01:42PM
Users are seeing errors as they go through the process of creating cases.
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