Outage in IDEXX Laboratories

ezyVet Performance Issue in USE1, USE2, USW2, APSE1, APSE2, EUW1

Resolved Major

February 10, 2026 - Started 2 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating this issue

Components affected

IDEXX Laboratories ezyVet Software: USA and Canada Central/East IDEXX Laboratories ezyVet Software: USA and Canada West IDEXX Laboratories ezyVet Software: New Zealand IDEXX Laboratories ezyVet Software: Asia IDEXX Laboratories ezyVet Software: Australia IDEXX Laboratories ezyVet Software: Europe/Middle East/Africa

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Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 02/10/2026 10:46PM

Based on our monitoring and an update from AWS (https://health.aws.amazon.com/health/status), this issue has been resolved. You should now be able to access your ezyVet site.

MONITORING 2 months ago - at 02/10/2026 10:02PM

AWS have implemented a fix, we are continuing to monitor stability on our side. More information can be found via https://health.aws.amazon.com/health/status

IDENTIFIED 2 months ago - at 02/10/2026 09:29PM

This issue has been identified as an AWS issue. More information can be found via https://health.aws.amazon.com/health/status. We will continue to monitor and are exploring possibilities to work around the issue.

INVESTIGATING 2 months ago - at 02/10/2026 09:04PM

We are continuing to investigate this issue.

INVESTIGATING 2 months ago - at 02/10/2026 09:01PM

We are continuing to investigate this issue.

INVESTIGATING 2 months ago - at 02/10/2026 08:49PM

We are currently investigating this issue

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