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Outage in IDEXX Laboratories

Delayed Results in VetConnect PLUS

Resolved Minor
February 13, 2026 - Started 1 day ago - Lasted about 11 hours
Official incident page

Incident Report

You may experience a delay in viewing or receiving results within VetConnect PLUS and your Integrated Practice Management Software. As always, IDEXX appreciates both your business and your patience. We apologize for any inconvenience this may cause and will post an update as soon as we know more.
Components affected
IDEXX Laboratories Diagnostic Results IDEXX Laboratories Web IDEXX Laboratories Mobile

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Latest Updates ( sorted recent to last )
RESOLVED about 17 hours ago - at 02/13/2026 09:55PM

This incident has been resolved.

IDENTIFIED about 20 hours ago - at 02/13/2026 06:28PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 22 hours ago - at 02/13/2026 04:46PM

We are continuing to investigate potential fixes.

IDENTIFIED 1 day ago - at 02/13/2026 02:37PM

The team is still investigating potential fixes

IDENTIFIED 1 day ago - at 02/13/2026 12:08PM

The issue has been identified, and the team is currently working to plan and implement a fix

INVESTIGATING 1 day ago - at 02/13/2026 11:21AM

You may experience a delay in viewing or receiving results within VetConnect PLUS and your Integrated Practice Management Software. As always, IDEXX appreciates both your business and your patience. We apologize for any inconvenience this may cause and will post an update as soon as we know more.

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