Outage in IDEXX Laboratories
ezyVet - Issue Under Investigation - Unable to bill items due to an Error Message stating that "An Unknown Error has occurred" and "Inability to select Batch Numbers"
Resolved MajorIncident Report
Our Technical Team has identified an issue where Clinics are unable to bill items due to an error message stating that "An Unknown Error has occurred" and "Inability to select Batch Numbers"
We are currently working to further understand the problem and diagnose the cause. As we have further information available we will provide additional updates.
We appreciate your patience while we investigate.
Components affected
IDEXX Laboratories ezyVet Software: Europe/Middle East/Africa IDEXX Laboratories ezyVet Software: Asia IDEXX Laboratories ezyVet Software: Australia IDEXX Laboratories ezyVet Software: New Zealand IDEXX Laboratories ezyVet Software: USA and Canada Central/East IDEXX Laboratories ezyVet Software: USA and Canada WestTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Start Free Trial
- No credit card
- 14-day trial
- 2-minute setup
Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 02/26/2026 12:18AM
This issue has been resolved and the monitoring period has successfully passed. All systems are back to operational levels and functioning as expected.
Thank you for your patience as we worked through resolving this issue.
MONITORING
about 2 months ago - at 02/26/2026 12:07AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 2 months ago - at 02/26/2026 12:02AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 2 months ago - at 02/25/2026 11:58PM
Our Technical Team has identified an issue where Clinics are unable to bill items due to an error message stating that "An Unknown Error has occurred" and "Inability to select Batch Numbers"
We are currently working to further understand the problem and diagnose the cause. As we have further information available we will provide additional updates.
We appreciate your patience while we investigate.
Latest IDEXX Laboratories outages
ezyVet Performance Issue USE1 Region - 6 days ago
VetConnect PLUS radiology result delay - 6 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
