Outage in IDEXX Laboratories
ezyVet - Issue Under Investigation - Unable to bill items due to an Error Message stating that "An Unknown Error has occurred" and "Inability to select Batch Numbers"
Resolved MajorIncident Report
Our Technical Team has identified an issue where Clinics are unable to bill items due to an error message stating that "An Unknown Error has occurred" and "Inability to select Batch Numbers"
We are currently working to further understand the problem and diagnose the cause. As we have further information available we will provide additional updates.
We appreciate your patience while we investigate.
Components affected
IDEXX Laboratories ezyVet Software: USA and Canada West IDEXX Laboratories ezyVet Software: USA and Canada Central/East IDEXX Laboratories ezyVet Software: Australia IDEXX Laboratories ezyVet Software: New Zealand IDEXX Laboratories ezyVet Software: Asia IDEXX Laboratories ezyVet Software: Europe/Middle East/AfricaNeed to monitor IDEXX Laboratories outages?
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Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 02/26/2026 12:18AM
This issue has been resolved and the monitoring period has successfully passed. All systems are back to operational levels and functioning as expected.
Thank you for your patience as we worked through resolving this issue.
MONITORING
12 days ago - at 02/26/2026 12:07AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
12 days ago - at 02/26/2026 12:02AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
12 days ago - at 02/25/2026 11:58PM
Our Technical Team has identified an issue where Clinics are unable to bill items due to an error message stating that "An Unknown Error has occurred" and "Inability to select Batch Numbers"
We are currently working to further understand the problem and diagnose the cause. As we have further information available we will provide additional updates.
We appreciate your patience while we investigate.
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