Outage in IDEXX Laboratories
ezyVet Datalake - Performance Issue for Datalake customers in USA/Canada
Resolved MajorIncident Report
Our technical team has identified an issue affecting customer access to Datalake in the USA and Canada. The service is currently recovering, and connections are being systematically reloaded and restarted.
At this time, we do not have an estimated timeframe for full restoration. Our team is closely monitoring the recovery process to ensure progress continues as expected.
We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 02/27/2026 09:42PM
This issue has been resolved and the monitoring period has successfully passed. All systems are back to operational levels and functioning as expected.
Thank you for your patience as we worked through resolving this issue.
IDENTIFIED
11 days ago - at 02/27/2026 01:38AM
Our technical team has identified an issue affecting customer access to Datalake in the USA and Canada. The service is currently recovering, and connections are being systematically reloaded and restarted.
We are continuing to monitor the recovery process and anticipate full restoration of Datalake services within the next 48-72 hours.
We appreciate your continued patience as services are restored and expect to provide another update by March 2nd (CST).
IDENTIFIED
11 days ago - at 02/26/2026 08:41PM
Our technical team has identified an issue affecting customer access to Datalake in the USA and Canada. The service is currently recovering, and connections are being systematically reloaded and restarted.
At this time, we do not have an estimated timeframe for full restoration. Our team is closely monitoring the recovery process to ensure progress continues as expected.
We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
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