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Outage in IDEXX Laboratories

ezyVet Datalake - Performance Issue for Datalake customers in USA/Canada

Resolved Major
February 26, 2026 - Started about 2 months ago - Lasted 1 day
Official incident page

Incident Report

Our technical team has identified an issue affecting customer access to Datalake in the USA and Canada. The service is currently recovering, and connections are being systematically reloaded and restarted. At this time, we do not have an estimated timeframe for full restoration. Our team is closely monitoring the recovery process to ensure progress continues as expected. We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 02/27/2026 09:42PM

This issue has been resolved and the monitoring period has successfully passed. All systems are back to operational levels and functioning as expected.

Thank you for your patience as we worked through resolving this issue.

IDENTIFIED about 2 months ago - at 02/27/2026 01:38AM

Our technical team has identified an issue affecting customer access to Datalake in the USA and Canada. The service is currently recovering, and connections are being systematically reloaded and restarted.

We are continuing to monitor the recovery process and anticipate full restoration of Datalake services within the next 48-72 hours.

We appreciate your continued patience as services are restored and expect to provide another update by March 2nd (CST).

IDENTIFIED about 2 months ago - at 02/26/2026 08:41PM

Our technical team has identified an issue affecting customer access to Datalake in the USA and Canada. The service is currently recovering, and connections are being systematically reloaded and restarted.

At this time, we do not have an estimated timeframe for full restoration. Our team is closely monitoring the recovery process to ensure progress continues as expected.

We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.

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