Outage in IDEXX Laboratories

AI Assisted Notes: Issue generating transcriptions

Resolved Major

March 02, 2026 - Started about 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

The Neo team is aware of an issue impacting North American customers when generating AI Assisted Notes transcriptions. We are working on a fix and all transcriptions that failed to generate will be re-generated once the fix has been released. We will provide another update no later than 5:00PM ET, March 2.

Components affected

IDEXX Laboratories Neo Software

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 03/02/2026 07:58PM

This incident has been resolved and all transcriptions re-generated.

MONITORING about 2 months ago - at 03/02/2026 07:03PM

A fix has been implemented and transcriptions are starting to generate successfully. We are continuing to monitor the system and will begin re-generating failed transcriptions.

We will provide another update once all failed transcriptions have been re-generated.

IDENTIFIED about 2 months ago - at 03/02/2026 06:36PM

The Neo team is aware of an issue impacting North American customers when generating AI Assisted Notes transcriptions.

We are working on a fix and all transcriptions that failed to generate will be re-generated once the fix has been released.

We will provide another update no later than 5:00PM ET, March 2.

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